To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

What You Need to Track Your Cool Water Order

Tracking your Cool Water order is quick and easy! To get started, you’ll need just two pieces of information, both readily available in your order confirmation email. Let’s break it down:

  • Order ID – This is a unique identifier for your order. You can find it in the subject line and body of your order confirmation email, which was sent to you immediately after you completed your purchase. It typically follows a format like #CT12345 (but may vary slightly). Make sure you enter the entire Order ID, including any prefixes or special characters.
  • Email Address – This is the email address you used when placing your order on our website. It’s important that the email address you enter matches the one associated with the order. Double-check for any typos or variations in capitalization.

Having these two pieces of information will allow you to easily access the current status and location of your awesome Cool Water goodies!

When Will I See My Order Status and Tracking Information?

Order tracking information becomes available once your personalized sweatshirt or t-shirt order has been processed by our fulfillment team and shipped from our production facility. This typically happens within 2-5 business days after you place your order. Once your order ships, you will receive a separate email notification containing your tracking number and a link to the carrier’s website where you can monitor the progress of your package in real-time.

Keep in mind that it may take a few hours for the tracking information to appear on the carrier’s website after you receive the tracking number. This is because the carrier needs to scan the package into their system. If you don’t see any updates immediately, please check back later.

Example: Let’s say you ordered a Custom Dog Portrait Sweatshirt from Cool Water on Monday. You receive an order confirmation email immediately. Then, on Wednesday, you receive a second email with the subject line “Your Cool Water Order Has Shipped!” This email contains your tracking number and a link to the carrier (e.g., USPS, FedEx, UPS). You click the link, enter your tracking number, and you can see that your package is currently en route to your address!

Troubleshooting: What if My Tracking Information Isn’t Working?

Occasionally, you might encounter issues with your tracking information. Here are a few common scenarios and how to address them:

  • Tracking Number Not Found: This usually happens if the carrier hasn’t scanned your package into their system yet. Please wait a few hours and try again. If it still doesn’t work after 24 hours, contact our support team.
  • Tracking Information Not Updating: Sometimes, there might be delays in updating the tracking information, especially during peak seasons. Rest assured, your package is still on its way. However, if you haven’t seen any updates for several days, reach out to us for assistance.
  • Incorrect Tracking Number: Double-check that you’ve entered the tracking number correctly. Even a small typo can prevent you from accessing the tracking information.

Need Help? Our Cool Water Support Team is Here for You!

If your order doesn’t appear in the tracking system, you’re experiencing any other issues with your order, or you simply need additional assistance, please don’t hesitate to contact us. You can also email us directly at support@cooltee.net. Our dedicated customer support team is ready to help you with any questions or concerns you may have.

We are committed to providing a seamless and enjoyable shopping experience at Cool Water. We strive to respond to all inquiries promptly and efficiently.

Cool Water, located at 320 Broadway, Wisconsin Dells, WI 53965, United States, provides real-time tracking on all orders, giving you peace of mind from checkout to delivery. We use trusted carriers and advanced tracking technology to ensure that your Cool Water purchases arrive safely, quickly, and you are always kept informed of their progress. We value your business and want to make sure you have a smooth and transparent delivery experience. Safe, fast, and always informed – that’s the Cool Water promise!