Cool Water Frequently Asked Questions (FAQs)

1. ORDERING

  • Bulk Orders: Interested in placing a bulk order for custom sweatshirts or tees? Please email us at support@cooltee.net with the following details:

    • Your Name
    • Shipping Address
    • Product Links
    • Quantity of Items

  • Payment Issues: We accept:

    • Credit/Debit Cards (VISA, MasterCard, AMEX)
    • PayPal

    We do not accept:

    • Personal Checks
    • Money Orders
    • Direct Bank Transfers
    • Cash on Delivery

    If your payment isn’t going through, please check your account balance. Should the issue persist, email us at support@cooltee.net with the type of card used and a screenshot of any error messages.

2. MODIFYING ORDERS

  • Cancelling or Modifying Orders: To cancel or modify your order for personalized pet portrait gifts or custom family photo sweatshirts, contact us within 2 hours of placing it at support@cooltee.net. Beyond this timeframe, we’re unable to make changes as the order will be locked for processing.

  • Changing Delivery Address During Shipping Phase: Once your order is shipped, we cannot change the shipping address. If needed, please contact us immediately at support@cooltee.net for the tracking number and coordinate with the carrier directly.

3. ORDER STATUS

  • Track Your Order: To check your order status, please contact us at support@cooltee.net.

  • Delayed or Misdelivered Orders: If your custom sweatshirt or t-shirt order hasn’t arrived or was delivered to the wrong address, email us at support@cooltee.net. Note: We are not responsible for orders sent to an incorrect address provided by the customer. Reordering costs in such cases will be borne by the customer.

4. DELIVERY

  • Damaged or Incorrect Orders: If your order arrives damaged or incorrect, contact us at support@cooltee.net with your order number and photos of the items. We’ll arrange a replacement without needing the defective item returned.

  • Refunds for Unsatisfactory Products: If you’re unhappy with your purchase of your personalized pet portrait sweatshirt or custom dog Valentine’s Day shirt, email us at support@cooltee.net with your order number and the issue. Refer to our Refund Policy for more details.

  • Returning an Order: To return an item, contact us within 10 days of receiving your order at support@cooltee.net with your order number and return reason. Wait for our team’s confirmation before sending anything back. We’re not responsible for tracking return packages.

5. OTHER

  • Copyright Infringement: If you believe there’s been an accidental copyright infringement, please contact us immediately at support@cooltee.net so we can resolve the issue together.

For any further questions regarding our custom dog portrait sweatshirts, personalized pet gifts, or family photo line art sweatshirts, please reach out to us at support@cooltee.net.