Cool Water Shipping Information

Personalized Apparel, Lovingly Made & Delivered to You

At Cool Water, we’re passionate about creating unique, personalized gifts and ensuring a smooth shopping experience. We carefully prepare your custom sweatshirts and t-shirts for shipping, so they arrive ready to be enjoyed.

Handling & Transit Times

We know you can’t wait to receive your order! Our handling time (the time it takes to create your personalized item) is typically 1 – 5 business days (Monday – Saturday). After handling, your order will be shipped. Please see estimated transit times below:

Delivery Estimates and Potential Factors

We are dedicated to delivering your order as quickly as possible and will keep you informed along the way. However, please be aware that occasional delays can occur due to:

  • High order volume, especially during holidays and special promotions
  • Incomplete or unclear address information
  • Unforeseen weather conditions

If your order seems to be taking longer than expected, please don’t hesitate to contact us! Our friendly support team is ready to assist you. Reach out to us at support@cooltee.net, and we’ll be happy to help!

Customs and Import Fees

Please be aware that customs policies vary by country. Shipments to certain regions may be subject to import duties or taxes. These fees are not included in your order total and are the responsibility of the recipient. Please contact your local customs office for details on import taxes, duties, and customs fees.

Shipping Time Frames:

Category Handling Time Transit Time
All Categories 1 – 5 Days (Mon – Sat) 4 – 7 Days (Mon – Sat)

Note: Total delivery time (Handling + Transit) is typically estimated at 5 – 12 business days.

Additional Information:

  • When shipping to PO Boxes, please ensure the zip code is complete and accurate.
  • Any modifications to your order after it’s been placed may add 1-2 days to the handling time.
  • All Cool Water products are designed and printed with love and care.
  • Shipping Rates: Flat rate shipping of $7.99 for all domestic orders.
  • Enjoy Free Shipping on orders over $60!
  • Shipping costs will be calculated and displayed during the checkout process.
  • During peak seasons, processing times may be slightly longer. We appreciate your understanding and patience.