At Cool Water, we specialize in creating unique, personalized gifts to bring joy to our customers. If you have any questions or need assistance, please don’t hesitate to reach out to our team.
-
US Business Office: 320 Broadway, Wisconsin Dells, WI 53965, United States
-
Phone: +16082536430
-
Email: support@cooltee.net
-
Support Hours: 9AM to 5PM EST
We typically respond to all inquiries within 24 business hours.
Get Answers Quickly at Cool Water: Your First Stop for Solutions
At Cool Water, we understand that your time is valuable. That’s why we’ve compiled a comprehensive set of resources to help you find answers to your questions quickly and efficiently. Before reaching out to our support team, we encourage you to explore the following links, which often provide immediate solutions to common inquiries:
- Modifying or Canceling an Order: Need to make a change to your recent purchase? Whether you need to adjust the design on your custom pet portrait sweatshirt or cancel the order entirely, our detailed instructions will guide you through the process. Keep in mind that modifications or cancellations are typically only possible within a specific timeframe after placing your order, so act fast!
- Checking Order Status: Eagerly awaiting your new Cool Water gear? Our order tracking page allows you to monitor the progress of your shipment every step of the way. Simply enter your order number and email address to view real-time updates, including the current location of your package, estimated delivery date, and any potential delays.
- Understanding Our Refund Policy: We want you to be completely satisfied with your Cool Water purchase. Our refund policy outlines the conditions under which returns and refunds are accepted, as well as the steps you need to take to initiate a return. Review this information carefully to ensure a smooth and hassle-free return process.
- FAQs Center: Our Frequently Asked Questions (FAQs) Center is a treasure trove of information covering a wide range of topics, from payment options and shipping details to product care instructions and design guidelines. Before contacting our support team, browse through the FAQs to see if your question has already been answered. You might find the information you need in seconds!
- DMCA Report: At Cool Water, we respect intellectual property rights and take copyright infringement seriously. If you believe that your copyrighted work has been used or displayed on our website without permission, our DMCA report page provides instructions on how to submit a formal notification of infringement. We will promptly investigate all valid DMCA reports and take appropriate action to remove or disable access to the infringing material.
Can’t Find What You’re Looking For? Dedicated Support Is Just a Form Away
While our self-service resources are designed to address most common inquiries, we understand that you may sometimes need personalized assistance. If you’ve explored our FAQs and other help pages and still haven’t found the answer you’re looking for, please don’t hesitate to reach out to our support team. Simply fill out the contact form below, providing as much detail as possible about your question or issue. The more information you provide, the better we can assist you. Our dedicated team is committed to providing prompt and helpful support to ensure your Cool Water experience is nothing short of exceptional.
Our Office Hours: We’re Here to Help, Monday Through Saturday
To ensure timely responses to your inquiries, please note that our support team is available during 9AM to 5PM EST. While we strive to respond to all inquiries as quickly as possible, response times may be slightly longer outside of these hours. Rest assured, we will get back to you as soon as possible during our regular business hours. We prioritize all customer inquiries and are dedicated to providing the support you need.
Important Note: Check Your Spam Folder!
To ensure you don’t miss our response, please be sure to check your spam or junk mail folder if you haven’t received a reply from us within a reasonable timeframe. Sometimes, email filters can mistakenly classify legitimate messages as spam. Adding our email address to your contacts list can also help prevent our messages from being filtered. We want to make sure you receive our response promptly.
Thank you for choosing Cool Water, where personalized gifts and exceptional customer service come together!
Warm regards,
The Cool Water Team